![]() ![]() Does the site use email addresses instead of usernames? Have you changed your username recently? Some websites let you change your username and if you've changed your username but try to log in with your old username, it won't work. Some people have multiple social media accounts with different usernames - for example, you might have accidentally tried to log in to your Instagram account with your Twitter user name. Make sure you're using the right username for the website you're having trouble with. Your username will have to be typed exactly right for the website to recognise you. If the website you are trying to log in to is telling you that you are using the wrong user name, then double check the spelling - you might have accidentally misspelt it - a missing or wrong character in your username is enough to stop you from logging in. Look for these kinds of hints near the login box to see if this is the reason you can't log in. If you can't log in to a website, look next to the login form for any error messages which will tell you what the problem seems to be - does it say "Incorrect Password"? Does it say "Incorrect or unknown username or email?". Are there any error messages? Websites want you to be able to log in, so if there's a problem they'll usually give you some kind of error message telling you why you're having trouble logging in and what you might do to fix it. When you can't log in to a site, the first thing to look at is what the website itself is saying when it tells you that you aren't able to log in. (We're working on a guide to help debug internet problems and will post it here soon!) Does the website give you any hints about the problem? If Google doesn't even load, then you've probably got a bigger problem than not being able to log in to a website. But generally speaking, a good way to test your internet connection is to load a very popular and stable website, such as the homepage of Google - if Google loads for you then it's a very good sign that your internet connection at least partially works. If you've been able to load this article to read, then there's a chance your internet is fine. Lets get the most obvious problem out of the way - is there anything wrong with your internet connection? If you're having trouble loading the website sometimes or at all then there might be a problem with your internet connection that's preventing you from logging in. ![]()
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